Refund policy

Return and Refund Policy


1. Overview
This policy applies to all purchases made from C THRU GRIP either in-store or through our website CTHRUGRIP.com. By completing a purchase with us, you agree to the terms outlined in this policy. 

2. All Sales Are Final
Please carefully review your order before completing your purchase. All sales are considered final. We do not offer returns, refunds, or exchanges for any products or services once the transaction is completed. 

3. Exceptions (Damaged or Incorrect Items)
While we do not accept general returns, exceptions may be made in the following circumstances: 
  • Damaged or Defective Items: If an item is received damaged or defective, please report it to us immediately within [Insert Time Period, e.g., 3] days of receiving the product. We will provide a replacement at our discretion. 
  • Incorrect Items: If you receive an item different from the one you ordered, notify our customer service within [Insert Time Period, e.g., 3] days for a replacement or exchange.
4. Non-Returnable Categories
Customized items are strictly non-returnable under any circumstances for reasons including hygiene, digital delivery, and custom manufacturing.

5. Contact Us
For any questions or concerns regarding this policy, please reach out to our customer service team: 
  • Email: [Insert Customer Service Email]
  • Phone: 407-920-9669